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Graham's story
Real life example: Graham's story
Real life example of Total Van Assist in action: Graham's story

Graham runs a small delivery company in Birmingham

He drives a 2008 Citroen Relay with refrigeration

He has a £200 voluntary excess on his motor insurance

He has 4 years unprotected no claims bonus

His motor insurance premium with the no claims is £484 a year

He has no accident recovery with his insurance or breakdown cover

He had an accident in Solihull when a car pulled out on him

The third party did not admit liability at the scene

We recovered Graham's van from the roadside in Solihull free of charge – this would have cost him £250 without us.

Graham didn’t have to pay any of his insurance excess to get his repairs completed with us – so we saved him £200 there.

Because he didn't have to claim on his insurance with us, Graham didn't lose his no claims bonus - saving him £140 on renewal.

In total we saved Graham £590 the like-for-like replacement van we delivered to Graham's premises for him to drive free of charge
We also delivered Graham a much better vehicle - with refrigeration - than he would otherwise have got from his insurer. He drove it free of charge while we managed his repairs. Just compare this to the kind of almost-useless courtesy car he would have got without us...
Graham's vehicle: a
2008 refrigerated Citroen Relay
The vehicle we delivered: a
2015 refrigerated Ford Transit
The courtesy car Graham would
have got from his insurer

What does Graham say about us?

"Unbelievable service. It's not just the money I saved - although that's great - it's the way in which I was able to just crack on with work with no interruption whatsoever. Thing is, I didn't just get a replacement van: I got one with refrigeration exactly like I need. Faultless."

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Assist Protect Ltd is an appointed agent of One-Stop-Law Limited who are regulated by the Claims Management Regulator in respect of
regulated claims management activities under Authorisation Number CRM27266, details of which can be found at

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